FAQS

What currency are the prices on the site?

All prices are in USD. You can change the default selection to show your currency.

I just placed an order, when will it ship?

Please allow 24 hrs for your order to ship out. Tracking numbers will be updated after your order has been shipped. If you don't have a tracking number after 2 business days please email us at ikonikidoll@yahoo.com.

How long does shipping take?

Shipping times vary as we do ship worldwide based on your location. The average shipping time is 2-4 business days.

Custom jewelry pieces

Our custom jewelry pieces typically takes 4-6 weeks to arrive to our customers.

I am not in love with my order, can it be returned? What if there is an issue?

Due to the nature of our products, we do not currently offer refunds or exchanges for beauty items, jewelry items, accessories, wig units, bodysuits or undergarments.

Clothing items only are returnable for EXCHANGE OR STORE CREDIT ONLY WITHIN 3 days of delivery. Customer must contact us before insisting a request and will be granted an additional 2 days to mail items back. Customer is responsible for return shipping fees. Our in depth refund policy can be found under our “Returns” page.

If your order is incorrect, please email us at info@ikonikidoll.com within 48 hrs after you receive your order. We will do our best to make it right as customer service is our top priority.

Can I cancel my order?

You are able to cancel your order with no penalty. You must cancel your order before it ships. Please email us at ikonikidoll@yahoo.com as quickly as possible if you’d like to cancel your order.

How does AfterPay and Shop Pay work?

Details can be found here

https://ikonikidoll.com/pages/pay-installments-faqs

I have entered an incorrect address what do I do now?

If you have believe you entered in an incorrect address, please review your order confirmation email. Notify us via email at ikonikidoll@yahoo.com to change the address. Please be prepared to submit an I.D. and reasoning for the change of address submission. No changes will be allowed after 2 hours of incorrect submission.