FAQS

Clothing Items

Clothing may be returned for exchange or store credit only within 14 days of delivery (based on shipping confirmation).

• Items must be unworn, unwashed, and in original condition with tags attached.
  
• No makeup stains, odors, or damage.
  
• Customers are responsible for return shipping costs.
  
• Original shipping fees are non-refundable.
  
• No refunds unless the error was made by Ikonik Idoll.
  

If exchanging:

• Customer pays the difference if the new item costs more.
  
• Store credit will be issued for any remaining balance if the new item costs less.
  

Please allow 2 business days after we receive your return to process your exchange.

Final Sale Items (No Exceptions)

Beauty items, jewelry, wigs, accessories, bodysuits, undergarments, and bras are final sale. No returns or exchanges.

Return Approval Required

You must contact us within 3 days of delivery to request approval before shipping anything back.

Email: ikonikidoll@yahoo.com

Phone: (704) 612-6091

Do not send items back without approval.

If you would like to cancel your order, you may contact us via 24 hrs at ikonikidoll@yahoo.com.Please note this exception is only applied when the order has not been shipped yet. Custom jewelry orders CANNOT be cancelled after payment is made. 

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the incorrect item, so that we can resolve the issue. Please notify us within 48 hours of receiving your package. If we are not notified within 48 hours of you receiving the package, we are no longer liable for replacing the item. 

If you wish to exchange an item for a different size or color, please contact us as soon as possible. We cannot guarantee that the size or color needed will be available at the time of contact however, we will assist you to the best of our ability.

Clothing items only are returnable for EXCHANGE OR STORE CREDIT ONLY within 14 days. Customer must contact us before starting a return request. Customer is responsible for return shipping fees. Our in-depth refund policy can be found under our “Returns” page.

Due to the nature of our products, we do not currently offer refunds or exchanges for beauty items, jewelry items, accessories, wig units, bodysuits or undergarments. 

If your order is incorrect, please email us at info@ikonikidoll.com within 48 hrs after you receive your order. We will do our best to make it right as customer service is our top priority. 

You are able to cancel your order with no penalty. You must cancel your order before it ships. Please email us at ikonikidoll@yahoo.com as quickly as possible if you’d like to cancel your order. 

After the item is received, we will inspect it to ensure it meets acceptable terms within 24 hours at most. After return is approved, customers will receive a store credit in the form of a one time code. This code will be sent via email to the address provided during order purchase. Please note we do not issue refunds to the original payment method unless Ikonik Idoll is at fault.

Please email us at ikonikidoll@yaho.com within 72 hours after your package is delivered to start a return request. Once return request is granted, we will send you an email with our return address location. Customer is responsible for printing shipping label and customer is responsbile for paying all fees associated with returning the item.