FAQS

Clothing

Apparel items may be returned for EXCHANGE OR STORE CREDIT ONLY within fourteen (14) days of delivery according to shipping confirmation. Customer will receive STORE CREDIT to be applied to next purchase. Customer is responsible for paying difference if exchanged item is more than item originally purchased. Ikonik Idoll will issue the difference in store credit if new exchanged item is less than item originally purchased. No refunds will be given unless we are at fault. Shipping fees originally paid by customer are not refundable. Due to the nature of our products, all sales are final for beauty items, jewelry items, wig units, accessories, bodysuits, undergarments, and bras. 

Clothing items must be in original condition with all tags attached for exchange to be accepted. Clothing items must be unworn, unwashed and free of makeup stains and odors. Please allow us 2 business days after shipping items back to review your exchange request.

Items to be exchanged must be shipped back within 14 regular days and customer in responsible for return shipping fees. To initiate a return request, customer must contact Ikonik Idoll with 3 days after item is delivered via email at ikonikidoll@yahoo.com or by phone at

(704) 612-6091. Customer must refrain from shipping item back without store approval first. 

Jewelry

No returns or exchanges allowed due to the nature of these items. No exceptions will be made.

Holiday Return Policy (effective during November 01st and December 31st) of each year

All sales ordered via this website are final and not able to be returned, exchanged, or issued a store credit. Returns are only allowed if you order via theTikTok shop. All clothing, jewelry, and accessory items purchased from customer during the Black Friday Holiday period up until December 31st are considered final sale and cannot be returned under any circumstances. 

If you would like to cancel your order, you may contact us via 24 hrs at ikonikidoll@yahoo.com.Please note this exception is only applied when the order has not been shipped yet. Custom jewelry orders CANNOT be cancelled after payment is made. 

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the incorrect item, so that we can resolve the issue. Please notify us within 48 hours of receiving your package. If we are not notified within 48 hours of you receiving the package, we are no longer liable for replacing the item. 

If you wish to exchange an item for a different size or color, please contact us as soon as possible. We cannot guarantee that the size or color needed will be available at the time of contact however, we will assist you to the best of our ability.

Due to the nature of our products, we do not currently offer refunds or exchanges for beauty items, jewelry items, accessories, wig units, bodysuits or undergarments. 

Clothing items only are returnable for EXCHANGE OR STORE CREDIT ONLY within 14 days. Customer must contact us before starting a return request. Customer is responsible for return shipping fees. Our in-depth refund policy can be found under our “Returns” page.

If your order is incorrect, please email us at info@ikonikidoll.com within 48 hrs after you receive your order. We will do our best to make it right as customer service is our top priority. 

You are able to cancel your order with no penalty. You must cancel your order before it ships. Please email us at ikonikidoll@yahoo.com as quickly as possible if you’d like to cancel your order. 

After the item is received, we will inspect it to ensure it meets acceptable terms within 24 hours at most. After return is approved, customers will receive a store credit in the form of a one time code. This code will be sent via email to the address provided during order purchase. Please note we do not issue refunds to the original payment method unless Ikonik Idoll is at fault.

Please email us at ikonikidoll@yaho.com within 72 hours after your package is delivered to start a return request. Once return request is granted, we will send you an email with our return address location. Customer is responsible for printing shipping label and customer is responsbile for paying all fees associated with returning the item.