Refund & Cancellation Policy

Return Clothes ONLY

Apparel items may be returned for EXCHANGE OR STORE CREDIT ONLY within three (3) days of delivery according to shipping confirmation. Customer will receive STORE CREDIT to be applied to next purchase. Customer is responsible for paying difference if exchanged item is more than item originally purchased. Ikonik Idoll will issue the difference in store credit if new exchanged item is less than item originally purchased. No refunds will be given unless we are at fault. Shipping fees originally paid by customer are not refundable. Body suits, bras, undergarments are not returnable for store credit.

Clothing items must be in original condition with all tags attached for exchange to be accepted. Clothing items must be unworn, unwashed and free of makeup stains and odors. Please allow us 2 business days after shipping items back to review your exchange request.

Items to be exchanged must be shipped back within 5 business days and customer in responsible for return shipping fees. Customer must contact Ikonik Idoll with 3 days after item is delivered via email at info@ikonikidoll.com or by phone at (336) 587-2906. Customer must refrain from shipping item back without store approval first. 

Return Policy ALL OTHERS

Due to the nature of our products, all sales are final for beauty items, jewelry items, wig units, accessories, bodysuits, undergarments, and bras. 

Cancellation Policy

If you would like to cancel your order, you may contact us via info@ikonikidoll.com. Please note this exception is only applied when the order has not been shipped yet. Custom jewelry orders CANNOT be cancelled after payment is made. 

           Damages and issues

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the incorrect item, so that we can resolve the issue. Please notify us within 48 hours of receiving your package. If we are not notified within 48 hours of you receiving the package, we are no longer liable for replacing the item.