Return Clothes ONLY

Apparel items may be returned for EXCHANGE OR STORE CREDIT ONLY within three (3) days of delivery according to shipping confirmation. Customer will receive STORE CREDIT to be applied to next purchase. Customer is responsible for paying difference if exchanged item is more than item originally purchased. Ikonik Idoll will issue the difference in store credit if new exchanged item is less than item originally purchased. No refunds will be given unless we are at fault. Shipping fees originally paid by customer are not refundable. Body suits, bras, undergarments are not returnable for store credit.

Clothing items must be in original condition with all tags attached for exchange to be accepted. Clothing items must be unworn, unwashed and free of makeup stains and odors. Please allow us 2 business days after shipping items back to review your exchange request.

Items to be exchanged must be shipped back within 5 business days and customer in responsible for return shipping fees. Customer must contact Ikonik Idoll with 3 days after item is delivered via email at info@ikonikidoll.com or by phone at

(704) 612-6091. Customer must refrain from shipping item back without store approval first. 

Return Policy ALL OTHERS

Due to the nature of our products, all sales are final for beauty items, jewelry items, wig units, accessories, bodysuits, undergarments, and bras. 

Cancellation Policy

If you would like to cancel your order, you may contact us via info@ikonikidoll.com. Please note this exception is only applied when the order has not been shipped yet. Custom jewelry orders CANNOT be cancelled after payment is made. 

           Damages and issues

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the incorrect item, so that we can resolve the issue. Please notify us within 48 hours of receiving your package. If we are not notified within 48 hours of you receiving the package, we are no longer liable for replacing the item. 

Local Pickup orders:

We do our best to ensure your local pickup order is ready to pick up same day. In some rare cases, fulfillment could take up to 1 day. If you have questions, text us at (704) 612-6091. Please be prepared to show your I.D. for order pickup.

Pickup Hours

Local pickup will be in Greensboro, NC and address is listed at checkout. If you have any questions, you can contact us at (704) 612-6091 or ikonikidoll@yahoo.com

Sundays 9 am to 3 pm EST

Mondays, Tuesdays, Wednesdays 1:30 pm to 7:30 pm EST

Thursdays, Fridays, Saturdays 4 pm to 8 pm EST (These orders must be placed by 2 pm EST for same day pickup)

Shipped orders:

Please allow 1 day of processing time and up to 3-4 days for package arrival for United States domestic orders.

International orders (outside the USA) may take between 1-2 weeks to arrive. Tracking information will be sent after order has been shipped out. Due to holiday seasons, please be advised that delays may occur.

Our custom jewelry pieces typically takes 4-5 weeks to arrive to our customers. 

We are not responsible for shipping delays or lost packages. Should this occur please contact your local USPS or FedEx and provide them with the tracking number and they will assist you further. Ikonik Idoll is not to be held liable for any mishaps that take place after the order has been delivered to the postal office. 

Please be advised that all orders over $150 will require a signature confirmation upon delivery.

Custom jewelry pieces:

Our custom jewelry pieces typically takes 4 weeks to arrive to our customers. 

BUST: 35.75 inches

WAIST: 23.5 inches

HIPS: 42 inches 

HEIGHT: 5 feet 5 inches

Make your jewelry last longer